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Hands Are Tied? Why Contractors Love Public Adjusters

I don’t go a week without hearing how frustrating it is when a contractor reviews an estimate provided by the insurance company doesn’t come close to paying for full replacement of what a customer lost.

More often than not, the insurance estimate doesn’t include any overhead or profit, either. These inadequacies impair a contractor’s ability to provide what is needed to get the customer back to enjoying life again.

Worse yet, the contractor and customer can’t do much about it. Their hands are essentially tied and the insurance company gets away with inferior assistance.

ONE EXAMPLE I ENCOUNTERED RECENTLY

Just the other day, I had a contractor named John call me, facing this same challenge with his customer. John has been a professional builder for over 20 years and knows his business inside and out. He was referred to a customer looking for a good contractor to work with in repairing their home after an attic fire.

The customer received an insurance estimate for $14,000 to repair the home. Immediately upon review, John knew this wouldn’t be enough to sufficiently complete the job. After having this estimate professionally corrected, it had a $7,000 increase! This sounds great, right? Sadly, it will more than likely be denied or settled at a much lesser payout because neither the contractor nor the customer can hold the insurance company accountable.

John could easily school the insurance adjuster on why their estimation was inferior to his own estimate. But in reality, he can’t do this because he isn’t allowed to represent the customer during an insurance claim settlement. It’s illegal for him to do so. The customer could legally argue for the increase, but unless they can professionally dispute the situation, they will likely be unable to successfully contend for the monetary increase.

Contractors love public adjusters because we can legally represent the customer, effectively contend for the superior estimate and quickly bring accountability to the insurance company.

If you are a contractor and have faced challenges such as that in the example above, the best move you can make is to refer your customer to a trusted public adjuster as quickly as possible. The benefits of hiring a public adjuster will benefit both the contractor and customer. The sooner we gain control of the situation, the more likely we will obtain an optimal and successful outcome. 

5 Post-Hurricane Matthew Resources for Cumberland County Residents

The surrounding Fayetteville, N.C. area is still seeing the aftermath unfold. Flooding, water damage, and lingering effects of the storm are an ever-present reality in the wake of recovery. Roadways are still closed, boiling alerts are just now being lifted, and many places are still under water waiting for the floods to recede. With rebuilding and recovery in mind, here are the top five post hurricane resources for the greater Cumberland County area.

  1. Navigating road hazards and city maintenance

Fayetteville infrastructure has been devastated by washouts, flash flooding, standing water, downed trees and debris in roadways. The old saying “turn around, don’t drown” is still in full effect. The city of Fayetteville has to be given credit for taking questions and concerns head on in online forums, Facebook groups, and online at the city’s website. Rebuilding is neither a quick nor an easy task. Meanwhile you can stay up-to-date on current road closures on the city’s web page.

  1. Short term property rentals

For many of those who were displaced for the storm, the reality of moving “home” isn’t quite a reality at this point. Shelters are full, with some closing as the state of emergency is lifted around the area. So where can people turn for the simplistic necessity like a roof over their head? The Cumberland County Housing Resource list is a great start for those looking to rent while they clean or rebuild. Also, the Department of Development website offers plenty of useful information regarding community rebuilding. The Department of Development committee can be contacted by phone, email, or social media all found on the website.

  1. Food and alleviation

420 Dunn Rd. is most likely an address you’ve seen on the Internet, seen on local TV or heard on the radio. Covenant Love Church assembles volunteers 6 days a week, Monday-Saturday starting at 8:00 a.m., and closes with a hot meal at 5:00 p.m. Teamed up with Operation Blessing out of Virginia Beach, the Church has done massive cleanup over the past several weeks. If you’re in need of assistance, stop by 9:30am-4:30pm to request help. If you’d like to help, show up at 8:00 a.m. to fill out the volunteer form. For more information, check their Facebook page.

Another organization offering help is Manna Church Cliffdale. The Cliffdale site of the mega church is branching out with “adopt a block” to serve the community. Based out of two locations, 5117 Cliffdale Road, Fayetteville and 3744 Legion Road, Hope Mills, the church is offering a noticeable helping hand in Cumberland County.

  1. Counseling services

In times of crisis, people often find a way to get through the immediate situation only to put off and repress their true feelings as time marches on and they begin to fully process the trauma. A couple of places offering help are Grays Creek Christian Center in Hope Mills and Mt Olive Missionary Baptist in Fayetteville.

  1. Insurance claim assistance

Dealing with insurance companies can be the biggest pain during recovery. The process can even be daunting when it comes to estimating the damage. Not only can a Public Adjuster help someone recover between 30-70% more money, they can also make the process less of a headache. We are regularly answering questions and offering advice to help people get the most from their claim. Chat with us live through our website or Facebook page throughout the week. Or visit our Hurricane Matthew Insurance Claim Help page for more information.  You can always call or email if this is better!

3 Home Insurance Claims That Show Why You Need a Public Adjuster

I have never seen such an amount of proof of the corruption many insurance companies participate in while they “help” their customer through the claim’s process.

I know it might seem hardly believable if you are a good citizen who has been paying premiums on time and to a highly-rated insurance company. However, I guarantee nearly all people felt the same way prior to seeing it with their own eyes. I’ve seen it with my own eyes and feel compelled to openly share my experience in hopes of encouraging you to have your claim reviewed by an experienced public adjuster early on in the process.

As the operating COO of Claim Management Adjusters, one of my main duties has been to craft and launch the estimating service we provide contractors, other public adjusters and nearly anyone busy with insurance claim settlements. To date, I have never been exposed to the inner-workings of more estimates any other time in my professional career.

Here are a few before & after examples:

These examples are taken from homeowner insurance claims I’ve personally witnessed where the insurance adjuster gives the customer an estimate based on their scope of loss, and then upon CMA’s review, a new estimate outlining what the customer is actually owed is presented.

Ex 1: Louisiana Residential Flood Insurance Claim

Original estimate completed by the insurance company: $99,200
Estimate completed by us: $135,200
A difference of $36,000

Ex 2: Indiana Residential Fire Insurance Claim

Estimate completed by the insurance company: $44,000
Estimate completed by us: $89,000
A 200%+ increase the insured can now use for making repairs

Ex 3: Indiana Roof & Exterior Insurance Claim

Estimate completed by the insurance company: $13,800
Estimate completed by us: $22,000
$8,200 missed by the insurance company

I hope this shows you a little of what I see each day. There is no doubt in my mind that every home and business owner who suffers an insurable loss should at least have their insurance claim reviewed by an experienced public adjuster as early in the insurance claim settlement process as possible.

Read more about the benefits of hiring a public adjuster.

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